Privacy Policy for Southern Sole Footwear
At Southern Sole Footwear, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you use our services, whether in-store or through our online platform.
Information We Collect
We collect various types of information to provide and improve our footwear design, manufacturing, retail, repair, and custom fitting services. This may include:
- Personal Identification Information: Such as your name, address, email address, phone number, and payment details (e.g., credit card information) when you make a purchase, use our shoe repair services, or engage in custom shoe fittings.
- Order and Transaction Data: Details of products and services you have purchased from us, including athletic shoes, casual footwear, formal shoes, work boots, and custom designs.
- Measurement and Fitting Information: For custom shoe fittings, we may collect specific foot measurements, gait analysis data, and personal preferences to ensure optimal fit and comfort.
- Website Usage Data: Information about how you interact with our online platform, including IP addresses, browser types, referring pages, pages viewed, time spent on pages, and clickstream data. This helps us understand user behaviour and improve our online shopping experience.
- Communication Data: Records of your communications with us, including inquiries via phone, email, or in-store interactions.
How We Use Your Information
We use the information we collect for various purposes, including:
- Processing Orders and Services: To process your purchases, arrange for delivery, provide shoe repair services, and facilitate custom shoe fittings.
- Customer Service: To respond to your inquiries, provide support, and manage your accounts.
- Improving Our Products and Services: To understand customer needs, tailor product offerings (men's, women's, and children's shoes), enhance design and manufacturing processes, and improve our online platform.
- Personalisation: To offer you a more personalised shopping experience, recommend products that may interest you, and present relevant content based on your purchase history and browsing behaviour.
- Marketing and Promotions: With your consent, to send you updates, promotional offers, and information about new products or services. You can opt-out of these communications at any time.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, IT support, and marketing agencies. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required by law or in response to valid legal requests, such as subpoenas or court orders.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. This includes using encryption for sensitive data, secure servers, and access controls. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Access: The right to request access to the personal information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete personal information.
- Erasure: The right to request the deletion of your personal information under certain circumstances.
- Objection: The right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Southern Sole Footwear
14 Fitzroy Street,
Ground Floor,
Surry Hills, New South Wales,
2010
Australia